Privacy Policy

Information we collect

• Project requests and posts: project title, service category, city, description, your name and email, and any optional phone number or contact preference you provide.
• Customer profiles: contact name and email, and any optional phone number or private home address you save.
• Professional profiles: business name, service category, city, service description, contact name and email, any optional phone number and private home address, and account preferences such as availability for new requests and the preferred opening screen.
• Responses and messages: message text, sender name and email, conversation details, and the date and time of activity.
• Safety and moderation: reports you submit, the reason and details you provide, the content or account reported, account blocks, and the date and time of each report or block. We use this information to review safety concerns and apply marketplace rules.
• Terms acceptance: the terms version you accepted and the date and time of acceptance.
• Customer and pro sign-in: NATEZI email-and-password accounts use Supabase authentication. We process your email address, account identifier and display name to connect your workspace to your listings and conversations. Passwords are sent securely to Supabase through our sign-in service; Supabase stores password hashes, and NATEZI does not retain plaintext passwords. Secure session cookies keep you signed in. Original ChatGPT accounts continue to use the hosting platform’s sign-in service.
• Technical information: our hosting providers may process basic connection and request information, such as IP address, browser details, and timestamps, to operate, secure, and troubleshoot the service.

How we use information

We use information to review and display listings, connect customers with professionals, provide private conversations, operate and secure the service, respond to support requests, review safety reports, enforce marketplace rules, prevent abuse, and meet legal obligations.

What other people can see

After NATEZI reviews and approves a listing, its project title, service category, city, and description may appear on the public marketplace. Approved professional business names, service categories, cities, and service descriptions may also appear publicly. Contact details and private home addresses are not shown on public listings.

When you request a professional or respond to a project, the information and messages needed to make that connection are shared with the relevant customer or professional. NATEZI administrators can access submissions and conversations to review listings, operate the service, and provide support.

How information is shared

We share information with the other participants in a request or conversation, and with service providers that operate the app. Cloudflare provides hosting and database infrastructure. Supabase provides NATEZI account authentication. Resend delivers account confirmation and password-reset emails. The hosting platform provides sign-in for original ChatGPT accounts. These providers process information to provide their services to NATEZI. We may also disclose information when required by law or to protect users, NATEZI, or the service.

NATEZI Local Pros does not sell personal information or use it for targeted advertising.

Retention and deletion

We keep information for as long as needed to operate the marketplace, support conversations, protect the service, and meet legal obligations. You can request deletion of your NATEZI Local Pros account and associated information at any time. We aim to complete verified requests within 30 days, unless specific information must be retained for legal, security, or dispute-resolution reasons.

To request deletion, visit Request account deletion or email natezillc@gmail.com. Requests may include deletion of your NATEZI authentication account and associated marketplace data. Deleting NATEZI data does not delete a separate ChatGPT or Google account.

Security

We use HTTPS and access controls to help protect information. Access to stored information is limited to authorized NATEZI administrators and service providers when needed to run the service.

Children’s privacy

NATEZI Local Pros is a home-services marketplace and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes and contact

We may update this policy when our practices change. The effective date above shows when it was last revised. For privacy questions or requests, contact NATEZI LLC at natezillc@gmail.com.